Welcome to The Catholic University of America's Office of Disability Support Services.
We hope that the information you find on our website is helpful to you. If you have any questions, please feel free to contact us by phone, email or set up an in-person appointment with one of our staff. We look forward to working with you.
In light of Catholic University’s movement to online classes due to COVID-19, we want to reassure students who may have questions about their accommodations during this time.
Is DSS still open? Can I still meet with DSS?
DSS is operating under normal operating hours and will continue to work to support the teaching and learning environments. We will conduct all meetings and appointments via Google Hangouts Meet (you can join by computer or phone). If you have any questions or concerns, please reach out to us via email (email@example.com) or by phone (203-319-5211).
If I need to submit medical documentation to DSS, how can I do that?
For the time being, you will need to email medical documentation to firstname.lastname@example.org.
Will I still be able to receive my accommodations while classes are online?
Yes, you will still be able to utilize your accommodations while classes are online. Professors will be taught how to make classes accessible by Tech Services, including extending time on timed tests. If you or your professor has any questions or concerns, please reach out to DSS via email (email@example.com) or phone (202-319-5211).
What happens now that exams are online? How do I get extended time for an online exam?
DSS will not be proctoring exams while the University's instruction remains online only. Please communicate with your instructors to discuss your exam accommodations in their courses. Some instructors may opt for alternative assessments (e.g. essays, untimed exams), which would not require exam accommodations.
If your instructor is creating online timed exams, please remind your instructor if you will need extended time. Professors are receiving direction on how to extend time on tests from Tech Services. If you or your professor has any questions or concerns, please reach out to DSS via email (firstname.lastname@example.org) or phone (202-319-5211).
I am a professor and am having difficulty extending a timed test on Blackboard. What should I do?
If you are having issues extending time on an online exam, here are two links that may help:
If you are still having issues or would like to talk with someone directly, please email email@example.com to set up a time to meet via Google Hangout Meet.
With the switch to online classes, I anticipate new barriers and would like to request new/additional accommodations. What are my next steps?
If you are not currently registered with DSS, please follow the steps listed here:
If you are already registered with DSS, please reach out to DSS via email (firstname.lastname@example.org) or phone (202-319-5211).
I have the accommodation of reading materials in accessible format and now have more materials that need to be converted to accessible format. What are my next steps?
Please download the materials and email the documents that you need converted to email@example.com.
Do I still have priority registration for the Fall 2020 classes? When does priority registration open?
Undergraduates with a current letter of accommodation will continue to receive priority registration. Priority registration has moved to open on 3/31/2020. This additional time allows students to meet with their advisors and release holds before signing up for Fall 2020 courses.
How does all of this impact my current Housing Accommodations through DSS or my Housing for Fall 2020?
For the rest of the spring semester, residence halls will remain closed. However, Housing will continue to work on placement for all students, including those with accommodations, for the Fall 2020 semester.
If you do not currently have a Housing Accommodation through DSS but would like to request one for a future semester, please follow the steps listed here: https://dss.catholic.edu/other-accommodations/housing-accommodations.html.
If you have any questions about your current Housig Accommodations and/or the placement process, please reach out to DSS via email (firstname.lastname@example.org) or phone (202-319-5211).
Should I still submit test requests for my end-of-semester Final Exams? Will they be online with my professors or in-person with DSS?
DSS will not proctor or handle Final Exams, so there is no need to submit a test request. Please reach out to your professors to discuss how they will work with you to implement your accommodations for Final Exams.
How will Coronavirus impact Commencement?
For information on Commencement, please read President Garvey's letter to the Catholic U community:
PLEASE NOTE: This is not an exhaustive list; additional FAQs may be added as DSS receives more or different information.
For more general questions, please make sure to refer to the broader Catholic University FAQs provided on the “Responding to the Novel Coronavirus” webpage, found here:
Finally, Catholic University’s top priority is the safety and well-being of students, faculty, and staff. If you have any concerns, questions, or just want to talk with a staff member, please reach out to us via email (email@example.com) or phone (202-319-5211).
DSS follows the normal operating schedule of the university, including snow days, observed holidays and summer hours.
Monday to Friday
9:00am - 5:00 pm
Regular hours commence the first week of the semester.
Monday to Thursday
9:00 am - 5:00 pm
9:00 am - Noon