Welcome to The Catholic University of America's Office of Disability Support Services.


We hope that the information you find on our website is helpful to you. If you have any questions, please feel free to contact us by phone, email or set up an in-person appointment with one of our staff. We look forward to working with you.

COVID-19 Update

In light of Catholic University’s movement to online classes due to COVID-19, we want to reassure students who may have questions about their accommodations during this time.

Smart Start
        • Is Smart Start still happening?

          Yes! Smart Start 2020 will be offered virtually on August 19th, 2020. Please go to our webpage on Smart Start and register to attend by August 9th.

            • Do I still receive accommodations if I am a remote student?

              Yes. Students who present faculty a current letter of accommodation will continue to receive approved accommodations no matter the format of the course (e.g. hybrid/hy-flex, online, etc.) DSS will continue to work with faculty to ensure that accommodations are provided, including testing accommodations, in all class formats. If faculty or students have questions or concerns about accommodations, please contact DSS immediately.

            • I have questions about my accommodations. What should I do?

              If you ever have questions or concerns about your accommodations, reach out to DSS. You can call us at 202-319-5211 or email us at cua-dss@cua.edu.

            • How do I get a letter of accommodation?

              If this is your first time receiving accommodations at Catholic University, you will need to register with DSS. You can find out more about this process on our website.

              If you have received accommodations previously and need a letter of accommodation for Fall 2020, please request a letter of accommodation on our website. We will email you a PDF of the signed letter 2-3 business days after receiving the request.

            • How do I give my letter of accommodation to my professor?

              After receiving your letter of accommodation, you will need to email it to your professor and set up a time to discuss how you will utilize your accommodations in their course. Please remember that accommodations are not retroactive - give this letter to your professor as soon as possible.

            • Will I still receive priority registration for Spring 2021?

              Yes! Undergraduate students with a Fall 2020 letter of accommodation will receive priority registration for the Spring 2021 semester.

            • I have a concussion. Do I qualify for accommodations?

              First, please make sure to notify your physician or Student Health Center to ensure you are receiving appropriate medical care. Then, please call or email DSS for next steps. We can work with you and professors to provide temporary accommodations. Accommodations cannot be used until you meet with DSS, so please contact us immediately.

            • I have the accommodation for faculty assigned reading materials to be in accessible format. How can I get accessible copies of my reading materials?

              Please submit a request (found here) and email confirmation of purchase or rental to cua-altformats@cua.edu

      Registration and Meetings
            • How do I submit my supportive documentation to DSS during the Fall 2020 semester?

              You can email documentation to cua-dss@cua.edu or fax it to 2020-319-5126.

            • I have a very busy schedule but still would like to meet with DSS. What should I do?

              Please email or call DSS so that we can best assist you.

            • Do I have to come into the office to register with DSS?

              No, you do not! You start the registration process at the DSS website. All DSS meetings, including those for registration, will be held virtually for Fall 2020.

            • How can I meet with a DSS staff member?

              To protect students and staff, all meetings will be held virtually via Zoom. To schedule a meeting call us at 202-319-5211 or email us at cua-dss@cua.edu.

            • Can I meet with a learning specialist?

              Yes, learning specialists are continuing to support students. If you would like to work with a learning specialist, please call us at 202-319-5211 or email us at cua-dss@cua.edu.

            • Will I be able to obtain and receive the technology/training for my note-taking accommodation?

              Yes, DSS will continue to provide SmartPens and Sonocent licenses. Training materials are being prepared and will be shared when the technology is assigned/picked up.

            • Will I still receive my testing accommodations, even in online, hybrid/hy-flex, etc. environments?

              Yes, you will still receive accommodations for all quizzes, tests, exams, and finals. To receive testing accommodations, please fill out a test request on our website.

            • When testing online, am I required to test at a specific time?

              DSS will work with you and your professors to determine an appropriate time for you to take your tests.

      For Professors
          • Do remote students receive accommodations?

            Yes, all students with accommodations receive accommodations, whether in person or remote. If you have questions or concerns about accommodations or students, please contact DSS by calling us at 202-319-5211 or emailing us at cua-dss@cua.edu.

          • I have a question or concern about a student with an accommodation. What should I do?

            Please contact us so that we can talk with you through your questions or concerns.

          • I am concerned about a student but have not yet received a letter of accommodation from them. What should I do?

            Please contact us so that we can talk with you through options and supports.

          • Updated July 10, 2020
          • PLEASE NOTE: This is not an exhaustive list; additional FAQs may be added as DSS receives more or different information. 

      For more general questions, please make sure to refer to the broader Catholic University FAQs provided on the “Responding to the Novel Coronavirus” webpage, found here: 


      Finally, Catholic University’s top priority is the safety and well-being of students, faculty, and staff. If you have any concerns, questions, or just want to talk with a staff member, please reach out to us via email (cua-dss@cua.edu) or phone (202-319-5211). 

      DSS follows the normal operating schedule of the university, including snow days, observed holidays and summer hours.

      Regular Hours

      Monday to Friday

      9:00am - 5:00 pm

      Regular hours commence the first week of the semester.

      Summer Hours

      Monday to Thursday
      9:00 am - 5:00 pm
      9:00 am - Noon